Reform of government services to be directed by plan

2018-06-22
english.gov.cn

To give more convenience to enterprises and citizens, the State Council approved a plan to boost Internet Plus administrative services, according to a circular released on June 22.

The move is expected to construct an online administrative service system that integrates data from different regions, government departments and application items, with which enterprises and citizens can obtain one-stop service by logging onto one website or visiting one service hall.

By the end of 2018, preliminary effects are set to be achieved, and successful experiences in advanced areas will be expanded nationwide.

By the end of 2019, the reform on application items in key fields and items frequently applied should be completed.

A national government service platform should be built to work as a hub providing access to the service platforms of all departments and regions nationwide. The data, as well as the real name authentication of people, are shared across these platforms, making it easier for people conducting business on different platforms.

Governments at different levels should improve and constantly update their data resources, and make them widely shared across different service platforms.

Except for special circumstances, all service items should be processed online following certain standards of the national public service platform.

Mobile applications are encouraged to provide the services.

For offline services, provinces, cities, counties and towns should build or improve their service halls, using data from online platforms to facilitate the process, allowing all application items to be conducted in just one place.

Application items that must be conducted offline should be clearly listed, with processes streamlined and unnecessary materials trimmed. Public services are supported to be available in lower level regions, to strive for “one-stop services” for people.

The service platforms should also serve market regulation by monitoring and analyzing big data from the market.

Meanwhile, security on the service platforms will be enhanced to better protect privacy.

Regulations that are not accommodated for developing Internet Plus administrative services should be amended or abolished.

Public supervision is welcomed in public services. The State Council’s and local governments’ websites and service platforms at all levels should open hotlines for people’s consultation or complaints.